Admin / Sales

Sales Support Administrator

Control4 APAC Pty Ltd

Control4, a leading provider of personalised automation and control solutions, allows you to control virtually any device in a home or business, automatically. Founded in 2003, the company mission is to deliver an elegant and more affordable way to control and automate lighting, music, video, security and energy in a single room or throughout the entire home. Today, Control4 certified custom integrators work with home and business owners to deliver the transformative benefits of the smart and connected home: convenience, peace of mind and an efficient environment that’s comfortable and safe. At Control4, we believe life’s better when everything works together. Control4 solutions interoperate with nearly 10,000 third-party consumer electronics devices—and that number is rapidly growing. By partnering with the biggest brands in consumer electronics, appliances, energy, lighting and home security, Control4 leads the industry in interoperability, ensuring an ever-expanding eco-system of devices will work together in the home or business. Leveraging a distribution channel that includes over 3,800 custom integrators, retailers, and distributors in 91 countries authorized to sell the full-line of Control4 products, with over 1,100 additional dealers and distributors that are authorized to sell our Pakedge branded networking solutions only, Control4 is delivering intelligent solutions for consumers, major consumer electronics companies, hotels, and businesses around the world. The company is based in Salt Lake City, with offices in York, England; Shanghai, China; Bangalore, India; Belgrade, Serbia; Melbourne, Australia; Huntington Beach and San Jose, California. Control4 is publicly held and traded on the NASDAQ stock exchange under the stock symbol CTRL.

This role is based in Hallam, Australia at our APAC head office and as SSA you will be responsible for supporting our external sales team throughout the Asia Pacific region. Your responsibilities will include but not limited to; building sound business relationships with our customer base, the processing and coordination of incoming orders, sales reporting and account reconciliation responsibilities.

Responsibilities

Be an expert at all things related to the SSA role
Process incoming orders from local and International customers
Process advance replacement orders
Provide ETAs, shipping status and tracking information and resolve any issues.
Process all incoming payments and reconciliations.
Perform account reconciliation.
Actively follow up telephone leads as required, qualifying requirements and ensuring that they are processed through correct sales channels.

Your preferred experience

Previous internal sales experience with International customers in an electronics or consumer goods environment.
Friendly professional telephone manner with a demonstrated ability to build customer rapport over the phone.
Attention to detail in all aspect of the internal sales process.
Excellent numeracy skills and high-level data entry accuracy
Excellent knowledge ERP systems including SAP or similar.
Demonstrated ability to work closely with warehouses and couriers to ensure products are delivered on time and as promised.
Demonstrated ability to support external Sales Representatives with reporting and sales support.
Excellent MS Office/Excel, Word skills.
Actively follow up telephone leads as required, qualifying requirements and ensuring that they are processed through correct sales channels.
Multi-lingual, fluency in Mandarin well considered

Application:

All applications will be treated in the strictest of confidence, only short-listed candidates will be contacted.

Please note we will not accept applications or referrals from recruitment agencies.